Terms and Conditions

///Terms and Conditions
Terms and Conditions2018-07-11T11:36:13+00:00

Terms and Conditions

Payments can be made online or over the phone using a credit or debit card. There is no charge for credit cards or debit cards. We also accept cheques made payable to A SPEED LTD.

Full payment is required if your holiday is booked within 8 weeks of the start date.

Holidays booked 8 weeks or more before commencement require a deposit for each week of £200. The balance is due 8 weeks before the start date.

Short Breaks require full payment at the time of booking.

If you have to cancel your holiday for any reason please inform us as soon as possible and we will endeavour to re-let the property. If we are able to let the property we will refund your payment less a £50 administration charge.

If we are unable to re-let the property no refund will be made without prior agreement.

We recommend you take out your own holiday insurance.

Please note the numbers of people and dogs may not exceed those stated at the time of booking. Pets holiday for free at Golden Acre and we do also welcome more than one.

At Golden Acre we ask our guests to please keep the premises, furniture and fittings in the same state of repair and condition as at the commencement of your holiday. If you find any damage on arrival please report it immediately to our reception. We ask you to leave the premises in the same state of cleanliness and general order in which they were found.

You will need to bring bed sheets, pillow cases, duvet cover and towels.
A linen service is available on request.

The peaceful village of Eype does not have any street lights so we recommend you bring a torch!

Privacy Statement

Golden Acre Holiday Bungalows (“us”, “we”, or “our”) operates www.golden-acre.com, booking System and Database.

This page informs you of our policies regarding what types of Personal Data we collect from you, how it is used by us, how we share it with others, how you can manage the Personal Data we hold and how you can contact us.

We will not use or share your Personal Data with anyone except as described in this Privacy Policy. We take your privacy seriously and will only use your Personal Data for the sole use of this Service. We will never send you unsolicited ‘junk’ email or communications or share your Personal Data with anyone else who might.

We use your Personal Data for providing and improving the Service. By using the Service and expressing consent when requested, you agree to the collection and use of information in accordance with this policy.

Data Collection

While using and engaging with the Service, we collect certain personally identifiable information (“Personal Data”) which is necessary, relevant and suitable for the purpose you are providing it for. Some of this information is aggregated or encrypted and does not identify you personally, but provides us with information about how you use and engage with the Service.

Personally identifiable information may include, but is not limited to:

Name (including title)

Address

Phone number

Email address

Any information within correspondence you send to us.

Your car number plate

Gender

If you supply Personal Data on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has given you consent to do so.

When may we collect your personal data:

When you visit any of our websites, and use your account to book your stay

When you purchase a holiday by phone but don’t have (or don’t use) an account.

When you engage with us on social media.

When you contact us by any means with queries, complaints etc.

When you ask us to email you information about a product or service.

When you enter prize draws or competitions.

When you choose to complete any departure, survey completed by yourself

When you comment on or review our products and services.

When you fill in any forms. For example, if an accident happens

When you’ve given a third-party permission to share with us the information they hold about you.

When you use our car park

Data Use

We only use your Personal Data for the purpose for which it has been collected for, and in particular for the following reasons:

To understand your needs and provide you with a better experience.

To share with the employees of this Service to help with enquiries and respond to your correspondence.

To fulfil and complete bookings made through this Service.

Used for statistical analysis for management purposes to administer, market or improve the Service.

Internal record keeping and administrative purposes to ensure we operate our business in an efficient and effective manner.

Contact you from time to time about promotions, events, products, services or information which we think may be of interest to you (don’t worry we won’t bombard you, we prefer quality over quantity).

You will always have the option not to receive marketing communications from us and we will only contact you if you have given us your consent to do so. You can withdraw your consent or object at any time by contacting us at mail@golden-acre.com,  or in relation to marketing messages you receive, by using the unsubscribe options included in those messages.

We will never share, sell or rent your Personal Data to any third parties.

Data Access

You have the right, at any time, to ask for a copy, transfer, update or correct any information we hold about you. If you wish to do this, please contact us at mail@golden-acre.com

Data Retention

Your Personal Data is retained for as long as necessary to fulfil the purposes of the Service. Any Personal Data submitted through this Service, is stored by the Service host’s secure UK based data centre.

The only exceptions to the periods mentioned above are where:

The governing law requires us to hold your Personal Data for a longer period or delete it sooner.

You exercise your right to have the Personal Data erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under governing law.

Third Party Data Retention:

We use selected third-party companies to provide software that does hold your data. All activities/functions performed by these third parties are under the direct instruction of Golden Acre Holiday Bungalows, and they in turn have their own Privacy Policies.

If you require further information on these Companies and their Privacy Policy, please email mail@golden-acre.com.

Data Termination

You have the ‘right to be removed’. If you would like us at anytime to delete your Personal Data we will gladly do so, simply email us at mail@golden-acre.com and we will delete all the Personal Data we hold about you and anything else that is associated with you. However, please note that if you use any of our services which require you to provide Personal Data, deleting our records may mean that you will need to resubmit it to continue using such services.

External Payment Providers

Our external payment gateway are processed by:

Sage Pay Europe Limited.

This gateway provide us with online payment platforms that allows us to handle services offered by us.

Our external payment provider complete your purchase, then store your credit card data. Data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All Direct Payment Gateway adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and other card providers.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Website Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

The Service uses Cookies for:

Statistical analysis

To understand user behaviour

To administer the Service

To record your geographic location in order to display relative information

To tailor the information presented to a user based on their preferences, and to improve user experience.

Any information gathered by our use of Cookies is compiled on an aggregated/encrypted, anonymous basis.

By default, the majority of popular web browsers automatically permit websites to deploy Cookies onto your device. To delete or disable Cookies on your preferred browser, we recommend reading this advice posted by Google https://support.google.com/accounts/answer/61416?hl=en. Please note, disabling Cookies may impair your experience of the Service.

If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a ‘+1’ via Google Plus, those social networks will record that you have done so and may set a Cookie for this purpose.

In some cases, where a page includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a Cookie even where you do not click a button. As is the case for all Cookies, we cannot access those set by social networks, just as those social networks cannot access Cookies we set ourselves.

Security

The security of your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

We have put in place various security procedures as set out in this policy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information.

If the Service is breached, we will notify all affected users within 72 hours of becoming aware of the breach, where feasible. A breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data. A breach can include:

Access by an unauthorised third party

Deliberate or accidental action (or inaction) by a controller or processor

Sending Personal Data to an incorrect recipient

Computing devices containing personal data being lost or stolen

Alteration of Personal Data without permission

Loss of availability of Personal Data.

The notification process of a breach will depend on the type of breach.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Continued use of the Service will signify that you agree to any such changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: mail@golden-acre.com or write to the address below:

Golden Acre holiday Bungalows

Mount Lane

Eype

Dorset DT6 6AL

If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

0303 123 1113

casework@ico.org.uk

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